What is a pre-order?

Items marked as pre-order are not currently available for immediate shipment. The estimated release or distribution date is indicated on the product page, but delays may occur due to factors beyond our control.

What are the benefits?

By placing a pre-order you secure the initial release price, which may increase over time depending on demand. In addition, some items may sell out before arriving in stock, meaning pre-ordering may be the only way to guarantee availability.

Do I have to pay the full amount when placing a pre-order?

All pre-order items include the option to pay a deposit of 10% to 20% of the total price. To pay only the deposit, go to the product page and select the deposit option. The deposit is part of the total payment, and once the item becomes available, you will only need to pay the remaining balance plus shipping.

Shipping costs are not added at the time of reserving the product — they are charged when the item is ready to be shipped.

Can a pre-order be cancelled?

Pre-orders cannot be cancelled. Please place your order only if you are certain, and contact us beforehand if you have any questions. The deposit is non-refundable and is considered a service executed at the time of payment, as we commit to purchasing the item from the distributor and supplying it to the customer on the estimated date with no delay beyond 3 months.

As an exception, a pre-order may be cancelled if more than 3 months have passed since the originally advertised release month and we still have not received the item. The period starts counting from the end of that month.

If the customer cancels a pre-order before the delay condition of 3 months is met, the deposit will be forfeited. If the order was fully paid, the deposit amount will be deducted from the refund.

We order items specifically for the customer, and cancellations negatively affect inventory and distribution, so we request that pre-orders be made with firm intention. Delays from the manufacturer cannot be used as grounds for cancellation. We reserve the right to cancel pre-orders placed by customers with repeated cancellation patterns.

Can I use PayPal?

Pre-orders cannot be paid using PayPal, but PayPal may be used to complete payment once the item becomes available, as well as for in-stock purchases.

How long will my pre-order be held once available?

You have up to 3 months to complete the payment and shipment of your pre-order(s) starting from the date the availability notification email is sent, regardless of any additional items in the original order. After this period, we reserve the right to cancel the reservation without prior notice. In that case, availability and the original pre-order price are no longer guaranteed.

We cannot store items beyond this period, as doing so generates unnecessary warehouse and handling costs. Therefore, if after 3 months the customer has not proceeded with shipment or final payment, the reservation will be removed, the item will be released for sale, and the 20% deposit will be forfeited. If the item was fully paid, an 80% refund will be issued.

All reserved items include an estimated warehouse arrival date on the product page, which you can verify in your pre-order list if you no longer have the email. You may also contact us for confirmation.

Are the release dates reliable?

Unfortunately, release and distribution dates stated by manufacturers are not always accurate. We do our best to ship orders based on the initial estimated date, but delays may occur due to external factors. In many cases, manufacturers and distributors set dates up to a year in advance, so delays are sometimes unavoidable. Please take this into account before placing a pre-order.

Will I be notified if my pre-order is delayed?

We do not inform customers individually regarding delays unless the manufacturer officially announces a permanent cancellation, in which case a full refund will be issued. When possible, we update estimated availability dates on product pages. If you wish to check the status of a specific pre-order, please contact us.

How long can a pre-order be delayed?

It is common for manufacturers to take several months to distribute products worldwide. Release estimates are often set far in advance (sometimes over a year), and many factors can affect timing. Delays of several months are considered normal.

However, if a pre-order is delayed more than 3 months, the customer may request a full refund.

Is my item guaranteed once reserved?

Although our cancellation rate is below 1%, we cannot guarantee 100% availability, as final stock depends on manufacturers and distributors, and collectible items often have limited runs. Occasionally we may receive fewer units than requested; in such cases, we will distribute them as fairly as possible.

Fully paid orders take priority over deposit-only orders. The second priority will be order date. We reserve the right to limit quantities per customer to ensure as many collectors as possible can obtain the item.

How do I complete payment and shipping?

When the items arrive at our warehouse, an automatic notification email will be sent to all customers with active reservations. From that moment, you can complete the order in the Pre-orders section of your account dashboard.

You will then be able to view all reserved items and add the available ones to your cart.

You do not need to ship each item individually when it becomes available — you may combine multiple items in the same shipment. Please remember we only guarantee holding them for 3 months.

It is not possible to complete payment before receiving the availability email.

I've seen the same item available elsewhere before mine...

Manufacturers work with multiple distributors across Europe, but shipments are not always simultaneous. New items are often released gradually worldwide, appearing first in the USA or Japan and later in Europe.

Each retailer works with different distributors, which means some stores may receive products earlier or later depending on their supplier. This is normal and does not indicate an issue. Sometimes we receive items first and sometimes others do.

Can I order multiple quantities?

We reserve the right to cancel unusually large orders or those suspected of being intended for resale. If we receive fewer units than expected, we may only supply 1 or 2 units per customer depending on the situation.